Orange
County Research Bureau is an established police report and public document
service company that has served the insurance industry Since 1961. Our
company provides service throughout North America. We have specialized in
one goal and never modified or deviated our mission statement, “Obtain
information for our clients as quick as possible, so they can minimize the
liability to their insured and insurance company”
Our
Services Include:
Providing
police reports
Evidence-related
photography
Diagrams
Coroner
reports
Investigation
reports that will assist your company in quality claims processing
We
serve insurance companies in a prompt, reliable manner, and our fee
structure is competitive.
We
Provide Service to our Clients in Several Different Ways:
Customer
Service Representativesare available via telephone
during business hours, 9am to 4pm (Pacific Standard Time),
Monday - Friday, except for government holidays. Our
representative’s primary responsibility is to assist
adjusters with following-up on the status of their ordered
documents, take new request, and providing other technical
support.
We have computer software that
prevents "double ordering" therefore, saving your
company costs.
Example:
Two
adjusters are assigned to work on the same claim and they
both order documents without the other knowing. (our
software will pick-up on the order “real time” and allow
our staff to contact the client to alert them of the double
order and obtain an authorization for the second request, if
this second order was made by mistake, we will void the
second order and make sure that both ordering adjusters
receive a copy of the documents.
Our phone#: (714)
633-2014
The
World Wide Webis the state-of-the-art for our
industry, which of course is available 24 hours a day / 7 days
a week. Our online report request form
is user friendly that anyone using it for the first time will
be able to enter a request for a report in a matter of
seconds. No software is needed for your computer network and
no special configuration is necessary. Just go to our Request
page at: www.OCRB.comand enter your request. Each client is given a
password to enter our Information & Request Center
page. Upon entering this secured site, your staff can enter in
new requests, do follow-ups, e-mail, and find special tools
that will make the adjuster’s job easier. All requests are
transmitted via secure socket layer (SSL) encryption. With
this service, adjusters can still call our representatives
with any questions..
Fax
requests areavailable to your company
at their convenience 24 hours a day / 7 days a week. Even with
this service, your employees can call our office with
questions and follow up request during business hours.
Our fax#:
(714) 633-2935 in
California
or (800) 347-8584
Receiving
Documents can be
obtained one of three ways.
U.S. Mail allows for
the “original copy” of the report that can be used for
adjusting a claim or entering into court action. The only
delay is U.S. Mail delivery policies.
Faxed documents allow
your staff to receive the reports approximately 3-7 days
earlier. The report quality may be reduced on copying of
the document and the quality of the received fax.
Scanned documents allow Adjustors to receive
“.pdf” files via e-mail. Adobe Acrobat Reader is
usually included free with your Internet browser or it can
be downloaded for free here. Adjustor can then save the
report to the claims file or print out a copy for follow
up. Click here
to sign up for this option
All
modes of receiving the documents are the same price, and
it's
your choice on
the type of
documents your
company will receive. If you receive the documents via fax or
.pdf file, Orange County Research Bureau will archive the
reports for 10 business days from the time your staff receives
the document. During the 10 days, your staff can request an
improved copy if the quality is illegible.
Method
of Payment - can
be individualized to meet your company’s needs:
Claim
number
Insured
name or business name
Date
of loss
Number
of reports that where ordered during billing cycle
Itemized
costs of reports
Individual,
BI-monthly, or monthly billing
We
are a representative of your company and follow the same professional and
ethical practices demanded of each one of your employees. All of the
information that we secure for your company is forwarded to your staff
confidential. Federal and
State laws prohibit the archiving of some documents. We as a vendor will
maintain a complete understanding of all related laws and will govern our
practices based on the current laws.
I
would like to thank you in advance for your professional consideration. If
we can assist you with any additional questions, please contact
us.
